Rider was unprofessional. He misbehaved with me and even tried to defend himself when I confronted him about it. I’d suggest that your Talent Development team should teach some ethics besides just how to deliver a package or use the app. This job requires a lot of patience and an art to relate with the customer. Plus, he told me that someone else was texting on behalf of him? What kind of professionalism is that? Are these your SOPs?