pandapro FAQs
About pandapro
· What is pandapro?
pandapro is a monthly subscription programme that allows you to receive exclusive deals and benefits on food and groceries.
· How can I sign up to pandapro?
You can signup to pandapro via your mobile app in 3 simple steps.
1. Tap on your profile icon in the top left corner.
2. Tap ‘Become a pandapro’.
3. Pay with your current card or add a new card to subscribe to pandapro.
· What benefits do I get with pandapro?
pro users enjoy exclusive discounts on food delivery as well as additional discounts on Pick-Up and groceries. For more details, click on ‘Become a pandapro’ tab right under your profile on the app.
· Can I get a refund after I've signed up?
While we do not offer refunds after a user has signed up, you can still utilize all your benefits after cancelling your subscription until the end of the subscription period.
Payment & signup
· How can I pay for pandapro?
You can subscribe to pandapro using a valid debit or credit card.
· When will I be billed?
We will bill you for your first month as soon as you choose a plan and submit your payment information. For the following months, your plan will be automatically renewed on the same date as your initial signup every month, until cancelled for monthly plans whereas for 6 months and annual plan same will apply, but after 6 and 12 months respectively.
· When will my next payment cycle start?
Your subscription will renew every month and recurring payments would be automatically deducted from your card.
You can check your next payment date in the ‘Subscriptions’ section on your app.
· What if I remove the card used for pandapro subscription?
If you remove the card info from your account, we will no longer charge you for the next billing cycle. Your membership will be cancelled.
Once your current plan expires, you can re-subscribe again by clicking ‘Become a pandapro’ in your profile section.
· I can't see pandapro icon anymore. Am I still subscribed?
If you cannot find ‘subscriptions’ under the profile section, you are no longer a pandapro user. This happens if we are not able to charge your card successfully on the renewal date. Please subscribe again to enjoy the benefits.
Cancellation
· Can I cancel my subscription any time?
You can cancel your subscription anytime - your cancellation request will take effect on the next monthly renewal date.
· How do I cancel my pandapro subscription?
To cancel your subscription, go to your account and tap on ‘Unsubscribe from next renewal’ under ‘Subscription’. Once you cancel your subscription, you can still use your pandapro benefits until the end of the current billing period.
· Will I get a refund after I cancel?
While we do not offer refunds after a user cancels their subscription, you can still utilize all your benefits after cancelling your subscription until the end of the subscription period.
· Will I be able to use pandapro discounts until the end date of my subscription plan?
Yes, you can use your benefits until the end of your current billing cycle.
Benefits on delivery
· What are the exclusive delivery offers on pandapro?
pro users enjoy free delivery on all restaurants and shops in addition to the non-pro discounts on foodpanda.
· What are the exclusive delivery offers on pandapro?
pro users enjoy 10 free deliveries from all restaurants and shops on all orders above Rs.599. This benefit can be used together with the non-pro discounts on foodpanda.
· Which restaurants offer exclusive delivery offers on pandapro?
Use the ‘pandapro perks’ search filter to see all the participating restaurants.
· Is there a minimum order value restriction on free delivery?
Free delivery benefit is automatically applied to all food orders above Rs.699 and all grocery orders above Rs.1299.
·How many times can I use my free delivery benefit?
You are eligible for 10 free deliveries a month. This amount will be automatically renewed on your plan renewal date.
· What happens if I cancel the order after using my free delivery benefit?
We will refund your free delivery benefit used on a cancelled order.
· What are the exclusive delivery offers on pandapro?
pro users enjoy unlimited free deliveries on over 12,000 restaurants. This benefit can be used with the non-pro discounts on foodpanda.
· How many times can I use pro discounts on restaurant delivery?
As many times as you'd like.
· Can I use pro discounts every day?
Yes, you can enjoy pro benefits any time (subject to the restaurants' operating hours).
Benefits on pickup
· What are the exclusive Pick-Up offers on pandapro?
pro users will get an extra 5% off on all Pick-Up orders in addition to the existing Pick-Up discounts on foodpanda.
· How many times can I use my pro discount on Pick-Up?
As many times as you'd like!
Benefits on groceries
· How many grocery discount vouchers do I get in a month?
You are eligible for 2 vouchers per month. This amount will be automatically renewed on your plan renewal date.
· Can I use my grocery vouchers for all shops?
Yes, you can use it for all shops. Your discount will be automatically applied on orders above Rs.999
· Is there a limit to my grocery discount?
Yes, you can only get a maximum discount of Rs. 200 with your pro voucher.
· What if I cannot use my voucher during this billing cycle?
Your voucher will expire and you will not be able to use it in the future. We will issue new vouchers for the next billing cycle.
· What happens if I use my grocery voucher and that order gets cancelled?
Don't worry! We will refund your discount in case of cancellation.
· Where can I check my remaining pro vouchers?
Tap on ‘Subscription’ and go to ‘Vouchers’. If you have used all your pro vouchers, they will show under ‘past’ tab.