Account Balance Policy
Published: 4 December 2019
1. About This Policy
2. The Account Balance Feature
Depending on the country where you access the Platform, foodpanda may provide you with access to and the use of the account balance feature on the Platform (“Account Balance”) which may allow you to:
(i) display as a “balance” a claim against the Platform in the form of “electronic credits”, “credits” or any other denomination determined by the Platform, which have either been refunded to you by foodpanda or acquired by you in the ways specified by the Platform and redeemable in the ways specified by the Platform from time to time (“Credits”); and
(ii) utilise Credits towards payment of your Order on the Platform.
Credits are only applicable for full refunds on Orders which were placed using an online payment method on the Platform. Where you have purchased an Order on the Platform and are entitled to a full refund for such Order, you agree that we shall issue such refund as Credits to your foodpanda account, and you can thereafter either choose for the Credits:
(i) to be displayed in your foodpanda account for a period of time and utilised towards payment of an Order; or
(ii) to be sent back to the credit or debit card linked to your foodpanda account which you used to pay for your Order.
4. Partial Refunds
If you are only eligible to receive a partial refund on your Order, you understand and agree that foodpanda is unable to issue Credits to you. Partial refunds shall be issued to the credit or debit card linked to your foodpanda account which you used to place your Order or otherwise subject to the Cancellation, Returns and Refund Policy.
5. Use of your Credits
5.1 Should you choose to utilise your Credits for an Order and the value of that Order exceeds the value of your refund, your Credits shall be utilised in full and the balance amount of your Order shall be charged to the online payment method you elect.
5.2 Should you choose to utilise your Credits for an Order and the value of that Order is less than the Credits in your foodpanda account, we will only deduct the value of the Order (including delivery fees and any applicable tax) from your Credits. Any unutilised Credits shall remain in your foodpanda account.
6. Usage Limitations and Breach of contract
6.1 Your Credits cannot be used in any manner which in the Platform’s sole discretion, contradicts the intended purpose and closed loop nature and functionality of the Account Balance or disrupts, and/or is harmful to other users of the Platform and/or otherwise disrupts and/or is harmful to the reputation, goodwill, business, or operations of the Platform. You may especially not use the Account Balance or the Credits
6.1.1 outside the scope of their intended use within the Platform as a generic payment method, payment instrument or any feature of a similar nature; or
6.1.2 as a consideration for the performance of a contract with a third party; or
6.1.3 for resale thereof or for commercial purposes; or
6.1.4 for any illegal or unauthorised purpose.
6.2 You may neither redeem the Credits for cash nor transfer them to another foodpanda account.
7.1 All refunds once issued are final and we will not be able to entertain further requests regarding your refund.
7.2 Additional terms and restrictions may apply to your Credits.
7.3 foodpanda may make amendments or cancel this Policy at any time in its sole discretion by updating this page.
8. Questions about this Policy
If you have any questions about this Policy, your foodpanda account and Credits, you may reach out to us via email or through our in-app customer support chat feature.